- These terms
These are the terms and conditions on which we supply products to you which you purchase on the Site. Please read these terms carefully before you submit your order to us.
- Our contract with you
2.1. A contract between us for the sale of our products will only come into existence at the point at which we accept your order.
2.2. When you place an order on the Site we will confirm your order by sending you an email to the email address you provided to us. Please note that the order confirmation does not constitute our acceptance of your order. We will assign an order number to your order and tell you what it is when we accept your order which you can use to track your order in your account.
2.3. Acceptance of your order and formation of the contract will take place when we either provide you with our acceptance of the order or in the absence of such communication when we dispatch the goods to you.
2.4. If we are unable to accept your order, we will inform you of this and will not charge you for the product(s). This might be because a product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
- Our products and payment
3.1. The images of the products on our Site are for illustrative purposes only and your product may vary slightly from those images. The product descriptions on the Site, whilst given in good faith, are subject to alteration by us without notice or any liability accruing to us.
3.2. Materials and textures are an approximation and can vary when viewed on different computer equipment. The packaging of the product may vary from that shown in images on our Site.
3.3. From time to time, and in our absolute discretion, purchase of our products may be subject to special promotions or offers. Any promotions or offers will be subject to these terms and conditions. We may change the terms of the promotions or offers, or withdraw such, at any time and without prior notice.
3.4. The prices stated on the website will be inclusive of any VAT payable.
3.7. If there’s any balance to pay, you can use our normal payment providers in the usual way.
4.1. The costs of delivery and estimated times for delivery are displayed on our Site. Please note that we may vary our delivery charges from time to time.
4.2. We will deliver the goods to the address provided by you when you placed your order or the address details specified in your account. The estimated date for delivery will be as specified by us to you when we confirm dispatch of your order.
4.3. We will make every reasonable effort to deliver your products safely and in accordance with any specific delivery instructions that you give us however we will not be liable for any delay, damage or loss as a result of complying with such specific instructions.
4.4. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
4.5. Goods (and risks to them) will become your responsibility from the time we deliver the goods to the address you gave us (or otherwise in accordance with your delivery instructions).